All orders ship within 1-2 business days from our warehouse in Los Angeles, CA. Orders placed Friday after 3pm PST, over the weekend, and holidays will ship the following business day. You will receive tracking confirmation once your order is shipped. Please allow an additional 3-5 days of processing & handling for bulk and/or heavy orders. UPS Ground for non-bulky items arrive within 1-3 business days (West Coast) and 3-6 business days (East Coast) from the time the order ships.
All Resol Beach LLC orders are non-refundable.
We do not issue refunds for 'change of mind' or accidental purchases. Any returns or exchanges that are approved are at the discretion of Resol Beach LLC
and are subject to a 25% restocking fee.
Damages & Replacements:
Due to the handmade nature of our products, slight variations can be expected. The small imperfections, if any, do not quality as damaged. If you believe your item was damaged while in transit, please let us know as soon as possible. Photos will be requested to assess the damage and submit a damage claim. Items must be unused, in original packaging, and arrive in good condition within 14 days from the day your order was received in order to receive a replacement. A replacement will be sent after the damaged item has been inspected. Resol Beach LLC will take care of the shipping cost for approved replacements only. If items are received after the 14 day policy or in poor condition, an additional 25% restocking fee will be applied and a store credit will be issued.
If a return or exchange is approved, please note shipping costs will not be covered by Resol Beach LLC, as these are the responsibility of the customer. By choosing to return an item for any reason, (refund, replacement, exchange, etc) you must take full responsibility for the condition of all goods while in transit. Any further damages or delays outside of the 14 day policy will result in store credit.
Our items are made in limited quantities and are not mass produced. Because of this, we offer the option to preorder which will guarantee your item before it sells out. Arrival dates are approximate due to ocean freight delays caused by the COVID-19 pandemic. We will provide updates as quickly as we receive them from our team overseas. If you have questions in the interim about your pre-order status or need to update your order information, please contact us below.
Please contact email@example.com if you have questions regarding our policies.