We offer free standard shipping within the lower 48 states and standard shipping via UPS for Alaska & Hawaii. Shipping confirmations will be provided once your order has been processed and will ship within 1-2 business days. At this time, our macrame umbrellas are only available for local delivery. If you do not live in our local delivery zones and would like a domestic shipping quote on our macrame umbrellas, please contact us prior to placing your order.
When an item is out of stock, we offer the option to preorder to guarantee an item. We have limited quantities available as our items are handmade and are not mass produced. Arrival dates may be tentative due to ocean freight delays caused by the COVID-19 pandemic. We are working diligently to ensure your order arrives on time, however some delays are out of our control. If you have questions about your pre-order status or need to update your order information for any reason, please click here. Please note, we charge a 25% restocking fee for all pre-order cancellations.
Our items are handmade and are not mass produced- therefore slight imperfections are expected. These tiny imperfections, if any, do not qualify as damaged. We carefully inspect all items to ensure quality prior to shipping. If you believe your item is damaged, please contact us within 48 hours from delivery. If an item qualifies for an exchange or replacement, it must be unused, in its original packaging, and returned within 14 days from the day your order was received. Please contact firstname.lastname@example.org if you have any questions regarding our policies!
Please note, global trade has been severely impacted by COVID-19, causing delays completely out of our control. Learn more.